Learnet–Katalyst – the LK tool for Customer Servicing
The ability to reach to the right (current and contextual) information in the shortest possible time is a key in customer servicing. Whether its product and process related information, sales and campaigns, compliance/legal information, etc., customer servicing teams need to share the most current and updated information for effective service delivery. From the organization’s perspective the information needs to be disseminated on a need-to-know basis.
Learnet–Katalyst is a path-breaking tool that facilitates easy and targeted information access and management, specifically geared towards customer touch points. Learnet–Katalyst offers a one-point interface to the customer touch points to fetch relevant and contextual information in the least possible time, with complete control on information dissemination throughout the organization